Product Success

Product Consultants support sales productivity and deal flow by securing the “technical close” in complex solutions within an assigned market segment and geographic region. VWO’s product consultants work largely in a presales capacity but are also expected to help existing customers learn about the products through regular consultation around their use cases.

Sonil Luthra, Manager II

As Product Consultants, we act as a catalyst for the sales team, help explain the technical implementation and handle various tech queries during the sales process. We gather first-hand requirements from prospects and customers and share them with a wider team to help in product building and growth.

Every day new prospects come in with different problem statements and a consultant shares creative solutions.

Interview process:

Technical Assessment - HTML/CSS/JavaScript
Technical Round I
Technical Round II - Connect with the Head of Department
WingTest round (with a cross-functional leader) - Cultural fitment

We are obsessed with customer satisfaction. Our average CSAT score of 99% compared to the 94% industry average is a testimony to that.

A Technical Support Engineer serves as an expert for our product, VWO, and associated web technologies. This is a high-profile customer-facing technical role to find solutions to issues faced by customers with our products and help them work through technical difficulties. The Support Engineer is the technical interface between our customers and VWO’s Development/QA and Product Management teams.

Employee testimonials

Nidhi Tyagi Manager

Since joining in 2020, Wingify has given me an outstanding opportunity of working with one of the best set of peers who always share insightful and thorough know-how of VWO to handle any query from a global customer base. The organization believes in its people and the culture is amazing. No doubt, this is the place to be!

Neha Koranga Technical Support Engineer

As part of the Technical Support team since 2021, Wingify has provided me with the exposure to handling clients on a global platform with in-depth learning and customer obsessive atmosphere. In less than a year I have been involved in several projects which help me cultivate other strengths apart from my excelling at my core job. These include mentoring, managing social media reviews, being answerable on Slack threads, and also taking up new products and services. The growth here is not limited to a role as one gets ample opportunities provided one is keen on learning.

Customer testimonials

VWO has the absolute best support team of any SaaS platform I've ever worked with, without a doubt. The level of personalized, direct support that we receive on a regular basis is just incredible. We have vendors with support teams in the same time zone as us who aren't nearly as responsive as VWO.

Scott Antrobus Product Manager

The team went above and beyond to help me and even hopped on a call. Thank you so much for the very individualized support!

CB

Cara Binsfield Sr. Growth Strategist at CRO Metrics

Great support. Thanks for helping me sort out the problem on a Sunday afternoon, no less.

DH

David Harrison President, Harrison Mouthpieces and Inc

Interview process:

Assessment - HTML/CSS/JavaScript
Technical Round I - HTML/CSS/Basics of JavaScript and Jquery
Technical Round II - Connect with the Head of Department (Functional + Client handling skills)
Assignment - Writing skills
WingTest round (with a cross-functional leader) - Cultural fitment

The Product Training team is responsible for live and virtual delivery of defining, creating, and implementing a cutting-edge training program that addresses the needs of VWO's growing customer, partner, and employee communities. You will use best practices in curriculum development and SaaS product delivery to help our users leverage conversion optimization through outstanding product education.

Niha Fatima Product Training

Being a part of the training team has been an opportunity to build the expertise of delivering outstanding training sessions and keeping the clients satisfied. This has helped us not only on the technical front but also on the soft skills side. We have been entrusted with responsibilities like running internal training programs which is a great initiative to produce high-performing teams early on and help them accelerate the growth within the company.

Sadiya Kausar Product Training

Wingify is a company that inspires me and VWO is a product that I feel passionate about. The Product Trainer’s position challenges me and stretches me into different areas, and the management here encourages and empowers me to do my best by providing a great working environment. Wingify is forward-thinking. I like the mindset and culture, and enjoy being part of the Product Training team that gives its best to make sure that the customers are satisfied. For me, this is more than a job. I’m investing my time, knowledge, and experience in a company that is truly investing in me.

Interview process:

Exploratory Call
Demo Round - Product Training for a specific task
Technical Round - Connect with the Department Head
WingTest Round (with a cross-functional leader) - Cultural fitment

The product documentation team is responsible for VWO’s Knowledge Base and works closely with the engineering and product team to document new product features.

This team designs and develops learning and practicing experiences with the intent of facilitating learners in acquiring knowledge, skills, and competencies in an effective and appealing manner. Also, the team converts highly complex and technical knowledge into readable and concise functional descriptions for a different set of audiences.